Curbside Service FAQ
Where do I schedule a drop off or pick up time?
Do I have to come at the start of my scheduled time?
No, you can arrive anytime in the 30 minute range you select. When you park on Washington Street, please call us at 906-228-5775 and let us know you’re here!
What information do I need to drop off a jewelry repair or custom design job?
We will need the following information for drop offs prior to your time range:
- Name
- Address
- City
- State
- Phone
- Would you prefer to be contacted via call or text
- Estimated value of your piece
We will request this information from you when we confirm your time range.
What information do I need to pick up a jewelry repair or purchase?
We will need your job number or order number. We will request this information when we confirm your time range.
I lost my white slip. Can I still pick up my piece?
Yes, but we will need your ID and it will have to match the information on the job envelope.
Do I have to pay when I drop off?
No, but you will have to pay in full prior to work starting on your piece. Chris will contact you via the method you select with a quote, at which time you can pay or request your piece be returned with no work done to it. We are only accepting credit or debit card payments at this time. You can pay over the phone or we can send you a custom checkout online, if preferred.
I’m here but I didn’t make an appointment. Can you help me?
Priority is given to customers that have made an appointment. You can still call us at 906-228-5775 and we’ll be with you as soon as we can.
Are you doing this all day?
Curbside service is available from 10 a.m. – 3 p.m. Monday – Friday. If this time range doesn’t work for you, please text us at 906-228-5775 or email store@wandwjewelers.com and we can coordinate shipping.
I’d like to browse pieces. Can I do this from my car?
No, we will not bring unpurchased inventory outside of the store. If you are uncomfortable coming into the store, we’re happy to do a video call with you to show you pieces, but you have to purchase in full or be approved for financing before it leaves the store.
Can I get my ring cleaned?
Yes! We're still offering free jewelry cleaning service, but it will not be done while you wait. We're taking extra precautions to sterilize jewelry and our equipment. Because of this, Chris is only working on one piece of jewelry at a time. Your ring will be serviced when the equipment is free, and stored in our safe until you pick it up.