Q. What are your hours?
A. We are open Monday - Saturday from 10 a.m. - 7 p.m. and Sunday from noon - 4 p.m. Hours vary on holidays.
Q. Do you provide jewelry cleaning?
A. Yes, we absolutely do! It’s a service we provide, free of charge everyday including buffing!
Q. I don't see what I'm looking for on the website. Is that all the jewelry you have?
Absolutely not! Our online store accounts for 10-15% of the jewelry we have available in our store. If you're looking for something specific and don't see it online, give use a call or stop by the store. We'd be happy to help you find exactly what you want.
Q. I really like this ring that I saw on the website/Facebook/Instagram/Pinterest. Can I come in and look at it?
That depends. If the piece is on the website, yes! We make sure the pieces online and in store are the same. You won't find pieces on the website that we don't have. Social media can be a little trickier. We don't remove posts of piece after they have sold. If there is a link in the post, check it to see if the product is on the website. If it is, you can come in and see it. If it's not, it has sold. Stop in or give us a call and we can look in to reordering it for you.
Q. Does Wattsson and Wattsson Jewelers buy back gold and silver?
A. Yes! We have jewelers on staff every day that can assist you in selling your gold and silver.
Q. Does Wattsson and Wattsson Jewelers buy diamonds?
We offer a diamond buy back program powered by Worthy. If your diamond is 0.5 carats or larger, we can work with Worthy to try to find a buyer via an auction. You have the choice of accepting the offer after the auction ends. This process does require sending your stone to New York. For more information, please call us at 906-228-5775 or email firstname.lastname@example.org.
Q. Do you have gold that was mined in Michigan's Upper Peninsula?
We have an extremely limited amount of UP gold. It was mined in the Upper Peninsula at the Ropes Gold Mine in Ishpeming, MI. If you are interested in having a piece made with UP gold, please give us a call at (906) 228-5775 or email email@example.com.
Q. Do you do appraisals?
A. Our staff members are currently taking course work to become appraisers. We hope to begin offering appraisals in 2018. Until then, we are happy to update an appraisal that you already have.
Q. Do you change watch batteries?
A. Yes! It's $5 per battery. We also take links out of watch bands.
Q. Can I buy a chain online?
A. Yes! Each pendant will have the option to purchase a standard chain. Click on the arrow next to the price on the product page of the pendant you would like to purchase, and you will have the option to add a chain. We also offer a standard 18 inch sterling silver, white gold, yellow gold and rose gold box chains that can be ordered without a pendant.
Q. What is the difference between the engagement ring and the wedding band?
A. The engagement ring is given first and represents a promise to commitment. The wedding band comes second and honors the commitment. When the two are worn together, the wedding band is placed closest to the heart with the engagement ring worn above it.
Q. Why solder the engagement ring and wedding band together?
By soldering the two rings together, it minimizes wear and tear on the wedding set, resulting in no rubbing and keeping the original look of the jewelry. We offer this service free of charge to customers that purchased both the rings from us within the first three months!
Q. I am looking for a titanium, cobalt or tungsten band, but don't see it on your website. Do you have it in store?
No. We only carry bands can safely be removed in the event of an emergency. These include Serinium, Gold and Silver.
Q. I got this piece as a gift, and it's not really my style. Can I return or exchange it?
That depends. Visit our Returns and Exchanges page for our full policy.
Q. I have a gift certificate. Can I use it online?
Yes! Give us a call at (906) 228-5775 or email firstname.lastname@example.org, and we will give you an online code to use during online checkout.
Q. The FAQ didn't answer my question. How can I get in contact with you?
The best way to reach us is by phone at (906) 228-5775. We can also be reached by e-mail at email@example.com, on Facebook and on Twitter.