News

Wattsson & Wattsson Jewelers COVID-19 Preparedness and Response Plan

In accordance with Executive Order 2020-59, Wattsson & Wattsson Jewelers, Inc institutes this COVID-19 Preparedness and Response Plan. The following excerpt from our plan explains what we expect from our customers, and what you can expect from us. 

We aim to protect by enacting all appropriate prevention efforts.  Wattsson & Wattsson Jewelers is continually monitoring guidance from local, state, and federal health officials and implementing workplace and Plan modifications where appropriate. 

Our expectations for customers

  • Masks or face coverings are required inside of the store. If you don't have a mask or face covering, we will provide you with a paper mask.  
  • If you are medically unable to use a mask or face covering, please utilize curbside service or set up an appointment. Please let us know you can't wear a mask when you set up your appointment so we can have a station ready for you. 
  • Maintain physical distancing of 6 ft when possible. 
  • When working with an associate, keep the sneeze guard between you and the associate. 
  • Gently deposit your piece of jewelry or watch into a tray to allow for no contact between staff and your piece. 
  • If your ring is stuck, let us know. Windex is a great tool to get a stuck ring off. If the windex doesn't work, Chris can cut it off with specialty cutters.  Under no circumstance should you lick your finger to remove your ring. 
  • Hand sanitizer is provided throughout the store.
  • Please utilize the floor markings when waiting at the counter for an available associate. 
  • If you're feeling sick, stay home. 
  • Be kind, be patient, and have fun. Operating in a pandemic is new to us, too. We're doing our best to keep you safe and take exceptional care of your jewelry. 
Our Prevention Efforts and Workplace Controls
Cleanliness and Social Distancing

We abide by the recommended social distancing and other safety measures:

  • Large gatherings are minimized whenever possible; staff meetings will adhere to the social distancing guidelines.
  • Employees are encouraged to maintain physical distance even when on break, as well as before and after working hours; this includes the coat room, break room, shipping area. Only 1 employee will be allowed in break room at a time.
  • Employees are required to maintain physical distance when reporting to work, clocking in, leaving work, and clocking out.
  • Employees’ work stations are no fewer than six feet apart and are assigned at the beginning of the shift for the day.
  • Employees are required to wear a non-medical grade cloth mask. Masks are provided.
  • We may utilize flexible work hours, wherever possible, to limit the number of employees simultaneously working on-site. Please be patient. 
  • Employees’ interactions with the general public are modified to allow for additional physical space between parties - sneeze guard stations have been set up to allow for safe jewelry viewing when physical distance can't be kept. 
  • Non-essential travel is postponed or cancelled.  

In addition, Wattsson & Wattsson is instituting the following cleanliness measures: 

  • Performing routine environmental cleaning and disinfection, especially of common areas; and 
  • Where available, providing hand sanitizer in high-traffic areas. 

Employees are expected to minimize COVID-19 exposure by: 

  • Cleaning work stations at the beginning and end of each shift; 
  • Avoiding, when possible, the use of other employees’ phones, desks, offices, or other work tools and equipment; No non-management staff will be permitted in management offices;
  • Frequently washing hands with soap and water for at least 20 seconds;
  • Wear a non-medical grade cloth mask; 
  • Utilizing hand sanitizer when soap and water are unavailable; 
  • Avoiding touching their faces with unwashed hands;
  • Avoiding handshakes or other physical contact; 
  • Avoiding close contact with sick people;
  • Practicing respiratory etiquette, including covering coughs and sneezes; 
  • Immediately reporting unsafe or unsanitary conditions;
  • Complying with our daily screening processes; 
  • Seeking medical attention and/or following medical advice if experiencing COVID-19 symptoms; and 
  • Complying with self-isolation or quarantine orders.

 If you have any questions or would like to provide feedback, you can call Chris at 906-228-5775 or email store@wandwjewelers.com 

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We're hiring!

Do you want to bring magic to people’s lives?
Do you want to be a part of life changing moments?
Do you want to create something that will outlast you?

If you answered yes to those three questions, we should talk. We're a downtown locally owned jewelry store looking for a part time jewelry sales associate. Candidates should have a positive attitude and a passion for jewelry and fashion. Excellent communications skills in a one-on-one environment are a must. Previous experience with jewelry is a plus, but is not required.

Duties include:

  • Establishing customer relationships

  • Presenting & selling jewelry

  • Providing outstanding customer service

  • Ensuring store and merchandise appearance is presentable at all times

  • Other tasks as assigned

Qualifications include:

  • 1 year sales experience 

  • Outstanding customer service skills

  • Strong work ethic

  • Attention to detail

  • Ability to communicate over the phone, in writing and in person

  • Professional appearance

  • Weekend and evening availability

  • Available to work December 16 - 24

  • Passing a background check

Please apply on Indeed or email your resume to store@wandwjewelers.com. We will not be taking in-person applicants at this time. Deadline to apply is Friday, June 5, 2020.   

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Curbside Service FAQ

Where do I schedule a drop off or pick up time?

Schedule your time here

Do I have to come at the start of my scheduled time?

No, you can arrive anytime in the 30 minute range you select. When you park on Washington Street, please call us at 906-228-5775 and let us know you’re here! 

What information do I need to drop off a jewelry repair or custom design job?

We will need the following information for drop offs prior to your time range:

  • Name
  • Address
  • City
  • State
  • Phone
  • Would you prefer to be contacted via call or text
  • Estimated value of your piece

We will request this information from you when we confirm your time range. 

What information do I need to pick up a jewelry repair or purchase?

We will need your job number or order number. We will request this information when we confirm your time range. 

I lost my white slip. Can I still pick up my piece?

Yes, but we will need your ID and it will have to match the information on the job envelope.

Do I have to pay when I drop off?

No, but you will have to pay in full prior to work starting on your piece. Chris will contact you via the method you select with a quote, at which time you can pay or request your piece be returned with no work done to it. We are only accepting credit or debit card payments at this time. You can pay over the phone or we can send you a custom checkout online, if preferred. 

I’m here but I didn’t make an appointment. Can you help me?

Priority is given to customers that have made an appointment. You can still call us at 906-228-5775 and we’ll be with you as soon as we can.

Are you doing this all day?

Curbside service is available from 10 a.m. – 3 p.m. Monday – Friday. If this time range doesn’t work for you, please text us at 906-228-5775 or email store@wandwjewelers.com and we can coordinate shipping. 

I’d like to browse pieces. Can I do this from my car?

No, we will not bring unpurchased inventory outside of the store. If you are uncomfortable coming into the store, we’re happy to do a video call with you to show you pieces, but you have to purchase in full or be approved for financing before it leaves the store.  

Can I get my ring cleaned?

Yes! We're still offering free jewelry cleaning service, but it will not be done while you wait. We're taking extra precautions to sterilize jewelry and our equipment. Because of this, Chris is only working on one piece of jewelry at a time. Your ring will be serviced when the equipment is free, and stored in our safe until you pick it up. 

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Unit available in our building

Looking for office space in Downtown Marquette? There is a unit available in Wattsson & Wattsson Marketplace, located at 118 W Washington Street, above our store. Annual or month-to-month lease available. Call or text 228-5775 or email chris@wandwjewelers.com to set up a showing. 

Second Floor - Suite B - available May 1
680 square feet
$600

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Free Silicone Bands for First Responders

We've teamed up with Jewelry Innovations, manufacturer and distributer of fine jewelry and developer of high-tech jewelry alloys, to help first responders stay safe while wearing jewelry on the job. The company is providing free silicone rings for America’s first responders – police, firefighters and paramedics – along with ring removal tools, instructions, and basic ring safety tips for both on and off the job.

 

“The program’s goal is to help keep safe the ones who keep all of us safe” said Harry Rosenthal, CEO of Jewelry Innovations.  “We started this pretty casually in one small city, and it just took off.  Now there are retailers sponsoring first responders in communities all across America.”

“I’ve heard so many horror stories of ring removal in the field,” said our owner Chris Wattsson. “As a pyrotechnician, I get to meet a lot of the men and women serving our community as first responders. When I heard about this program, I knew it was something I wanted to provide to first responders in Marquette County, and eventually the entire Upper Peninsula.”

We worked with Jewelry Innovations to  assemble kits that include ring removal equipment and safety instructions. This year, we plan to get the safety tools to 10 organizations, including EMS, Fire Departments, Sheriff and the US Coast Guard. "We're starting with EMS," Chris said, "as they focus on stabilizing injuries right away. If there's an injury and the ring needs to come off, they will likely be there. In October, I'll be getting kits for Fire Departments, Sheriff Special Ops and the US Coast Guard in Marquette. Each year, I'd like to focus on a different counties, eventually getting these safety tools to all first responders in the Upper Peninsula."

In addition, all EMS, Fire Fighters, Police Officers and Coast Guard members can stop into Wattsson & Wattsson Jewelers with proof of their status as a first responder (badge, employee ID card, etc.) to order a free silicone rubber ring. All first responders serving the Upper Peninsula are welcome order.  We plan to order at least quarterly.

“There are circumstances in which wearing a metal ring is just not safe, including the jobs of most police, firefighters and paramedics.  We hope that providing these first responders with silicone rubber rings will help keep them just a little bit safer on the job.  It’s a way for the jewelry industry to show its appreciation to first responders and give something back to the community.”  

 

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